Privacy Policy
This policy explains how Solleri handles personal data: the Solleri app, Solleri on WhatsApp (for people invited to use it), and this website, solleri.com. It is written in plain English with India's Digital Personal Data Protection Act, 2023 and its Rules, and the Information Technology Act's 2011 reasonable security practices rules, in mind.
Solleri is your personal concierge. To do the light work you ask for, it has to read what you send it and, when you connect them, parts of your Google account. This page says exactly what that means.
1. Who we are
Solleri ("we", "us") runs the Solleri app, Solleri on WhatsApp and this website. You can reach us at contact@solleri.com.
2. The short version
- We never sell your data, never use it for advertising, and never use it to train AI models.
- Your conversation is kept on our server for up to 14 hours so Solleri can follow the thread, then deleted.
- Your chat history and your reminders live on your phone, not on our server.
- Solleri never sends an email, pays for anything or books anything on its own. It asks before changing anything important.
- You can erase everything Solleri holds about you from the app, at any time.
3. What we collect, and why
Your account. When you sign in with Google, we receive your name, email address and profile photo link from Google. We use them to create your account and show who is signed in. We also keep the invite you joined with, a random ID for your phone, your phone's model name (for example "Samsung SM-S911B"), your app PIN in scrambled form, and a record that you agreed to our terms before starting.
Your conversations. The messages you send Solleri, the photos and PDF files you attach, and Solleri's replies. We need them to understand what you are asking and to answer. If you use Solleri on WhatsApp, we also receive your WhatsApp number and messages from WhatsApp. We store your number only in a scrambled form, never as the number itself.
Your Google data, only if you connect it. If you connect your Google account, Solleri can read and, where you ask, act on your Gmail, Google Calendar, Drive, Docs, Sheets, Tasks and Contacts. It does this only to carry out a request you made, at the time you made it. It never reads them on a schedule or in the background. Solleri saves email drafts for you to send yourself. It never sends an email and never deletes your emails, events or files. Before it archives emails or moves calendar events in bulk, it shows you a confirm card first.
What Solleri remembers. Solleri can remember things you tell it, such as your home area, food preferences or allergies you mention, so you don't have to repeat them. It saves these only from your own words, never from your emails, files or calendar. It shows you a notice every time it saves or changes something. You can see, delete or pause this memory at any time. Solleri refuses to remember certain kinds of information, including health conditions, religion, political views, sexual orientation, caste, income and debts, government ID numbers, card or bank details, and passwords. The one exception is food needs you type yourself (for example "I'm allergic to peanuts" or "I eat halal"), which it uses only to warn you on a food order.
Your location, only when you ask. When you ask for directions, the quickest way somewhere, or food near you, the app asks to use your phone's location for that one request, and only while the app is open. We use it to work out the route or your area and do not store it. Solleri's AI never sees your exact position. If you save a place, such as "home", it is kept as part of what Solleri remembers.
Reminders and alarms. When you ask for a reminder or an alarm, it is set on your phone. We do not keep it on our server.
Food, groceries and table bookings, if available to you and connected. If you connect a food delivery account, we keep the sign-in key that delivery service gives us, and your current cart until you order or clear it. Orders and bookings are placed only when you tap to confirm. We do not keep your order history.
Bills and receipts. If you send a photo of a bill to file it, we keep the photo and what was read from it for up to 24 hours, until you save or discard it. If you save it, it goes into your own Google Drive or Sheets.
Usage records. For each request we record its time, its cost to run and which kinds of tools it used. These records contain no message content. We use them to run the service, apply fair-use limits and keep costs in check.
When something goes wrong. If a request fails or a reply goes wrong, we may keep a copy of your message, with email addresses and long numbers hidden, for up to 14 days so we can fix the problem. We never keep this copy when the request involved your Google or food-delivery data. If you use "Report" on a reply, we keep that reply and your note for up to 90 days, and the person who runs Solleri reads it to fix the problem.
This website. The website's contact form collects your name, email address and message, only so we can reply to you. The website does not use cookies, analytics or trackers.
What we don't do. No advertising, no selling of data, no analytics or crash-reporting trackers in the app, and no use of your data to train AI models, by us or by the AI service we use.
4. Who handles your data for us
To work, Solleri uses these services. Each one gets only what it needs for your request:
| Service | What it gets | Why |
|---|---|---|
| An AI model provider (the AI that powers Solleri) | Your messages, attachments, what Solleri remembers about you, your connected Google email address, and the results of the tools it uses for your request (for example an email it opened for you) | To understand your request and write the reply. Under its terms, this provider does not train its models on this data and keeps it only for a limited period. |
| Your sign-in; the Google account services you connected; addresses, place names and your location for a route or your area | Sign-in, your Gmail, Calendar, Drive, Docs, Sheets, Tasks and Contacts, and Maps, directions and weather | |
| A web search provider | The search words Solleri writes for your question, and your country | Answers from the web |
| Your WhatsApp number and messages | Only if you use Solleri on WhatsApp | |
| Your food delivery service | Your search, cart and the order you confirm | Only if you connect it and ask for food, groceries or a table |
| A cloud browser service | The sites visited and what is typed there, never your name, phone, email, address or card details | Only for booking help, where available |
| Our cloud hosting provider | Everything stored on our server | Hosting, in Singapore |
| A network security provider | Your device's internet address and requests | Network security and delivery |
| A notification service | A notification ID for your phone, and the words "You have a new message" | Notifications, if you allow them |
| A form service | What you type into the website's contact form | Delivering website messages to us |
Some of these services process data outside India.
5. Google user data
Solleri's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
In particular:
- We use your Google data only to provide the features you use in Solleri, and only for the request you made.
- We pass Google data to the AI model provider described above only to answer your request. We do not use Google Workspace data to develop, improve or train AI or machine-learning models, and the AI service does not train on it.
- We never sell Google data, use it for advertising, or let people read it, except with your permission for a specific item (for example a reply you reported), for security, or where the law requires.
- You can disconnect Google at any time in the app or from your Google account's security settings.
6. How long we keep it
| Data | How long |
|---|---|
| Your conversation on our server (including Google content Solleri read for you) | Up to 14 hours after your last message |
| Photos and PDFs you attach | Up to 1 hour |
| Bill photos and what was read from them | Up to 24 hours, unless you save them to your own Google account |
| Copies of failed requests | Up to 14 days |
| Replies you report | Up to 90 days |
| Links that appeared in results | 30 days |
| Delivery areas you used | 90 days unused |
| Your account, connections and what Solleri remembers | Until you delete them or erase your account |
| Usage records (no message content) | Kept, with your identity removed when you erase your account |
| Your chat history and reminders | On your phone only, until you clear them, erase your account or sign in as someone else |
Our hosting provider keeps backups of our server for about 7 days, so deleted data can remain in a backup for up to that long before it is gone.
7. Deleting your data
In the app: go to You › Customize › Erase everything. After you sign in again with Google to confirm, Solleri:
- disconnects your Google and food delivery accounts,
- deletes your account, what it remembers, your conversation and everything else held for you, and
- clears the chat and reminders on your phone.
It tells you once everything is gone.
On WhatsApp: send /erase and tap to confirm.
By email: write to contact@solleri.com from the email address you sign in with, and we will erase your account within 30 days.
What remains after an erase: usage records with your identity removed, our server backups for up to 7 days, and anything Solleri made in your own Google account (such as drafts, events or sheet rows), which stays yours to keep or delete. More detail is on our Delete your account page.
8. Your consent
By using Solleri you consent to us handling your data as this policy describes. Before you start, the app asks you to agree to Solleri using an AI service to process your messages. You can withdraw your consent at any time by erasing your account or emailing contact@solleri.com. Withdrawing consent does not affect what we did before you withdrew it.
9. Your rights
You can ask us to:
- give you access to the personal data we hold about you;
- correct it if it is wrong or incomplete; and
- erase it.
To make a request, email contact@solleri.com.
10. Security
Our database is encrypted, and sensitive items such as your sign-in keys, profile and what Solleri remembers are encrypted again on their own. Data travels to and from the app over encrypted connections. Your chat history on your phone is encrypted and excluded from phone backups. No system is completely secure, but we work to protect your data and to keep as little of it as we can, for as short a time as we can.
11. Children
Solleri is for people aged 18 and over. It is not meant for children, and we do not knowingly collect data from anyone under 18. If you believe a child has used Solleri, email contact@solleri.com and we will erase their data.
12. Grievance Officer
If you have a concern about your personal data, contact our Grievance Officer:
Grievance Officer, Solleri
contact@solleri.com
We will respond within 30 days.
13. Complaints to the Data Protection Board
You have the right to complain to the Data Protection Board of India.
14. Changes to this policy
We may update this policy. When we do, we will change the "Last updated" date at the top of this page and, for important changes, tell you in the app.